🔒 I have a problem at the checkout on your website !Updated a month ago

Oh no, having trouble finalizing your order? We're here to help!
Here are a few steps to check to help resolve the issue:

1. Your bank card
Make sure it hasn't expired.
If it’s a new card, you may need to make a withdrawal or an in-store purchase before using it online.
Also, check your card limit if your order total is high.

2. Other solutions to try
Try using a different payment method (e.g., PayPal).
You can also try using a different email address—this can sometimes resolve the issue.

3. Still stuck?
Contact us directly and include the following:

A screenshot of the error message

The browser you’re using (e.g., Safari, Chrome…)

The payment method you tried

Our team will get back to you as quickly as possible to help resolve the issue.